Banquet Captain

ecognized as the #1 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What you will be doing:

• Ensure smooth and efficient functioning of the day to day operations of the Banquet department by monitoring and organizing of the duty assignments, conducting daily briefings, call in staff upon authorization.
• Assist in the management and coordination of all conference programs including box handling, arrival, departure, meeting room set ups, flips and meal functions.
• Cultivates excellent guest service through the proactive interaction and on going communication with the meeting planners and guests ie. Meeting set-up, meeting session, meal requirements, wine pairing, timelines, temperature control and upselling hotel services.
• Exceed guest satisfaction goals for the Department and follow up on all concerns and opportunities as identified through direct guest interaction.
• Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments including kitchen, stewarding, maintenance, catering and housekeeping, ie. pre service meeting with Chef to discuss meal details, dietary concerns,  verification of function timelines.
• Proactive monitoring of departmental productivity through organizing of tasks, assist in improvement of revenues and cost control, working with Banquet Team to implement procedures or programs for improvement wherever necessary.
• Assist management team in administration of Banquet Department, daily reporting on events, accurate billing and other required paperwork.
• Liaise with the Conference Services /Catering Department/VCC on an ongoing basis to ensure that our customer’s expectations are being anticipated and exceeded.
• Provide guidance and mentorship for all colleagues to enhance colleague morale.
• Assist with training and development of all colleagues and on-going recognition of the Banquet team.
• Maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.
• Supervise and assist with room sets and service delivery.
• Ensuring that all equipment, fixtures, and furniture of the department are kept in good supply and in the best repair possible.
• https://careers.accor.com/global/en/job/banquet-captain-on-call-in-fairmont-empress-victoria-canada-jid-62345