Bell Attendant

You will be responsible for greeting and assisting guests arriving at the hotel, along with delivering their luggage, arranging transport, delivering morning newspapers and mail and dealing with any other requests the guest may have during the night or day shift.

• Greet arriving guests, open car doors and relieve their luggage.
• Escort the guests to their rooms, explaining the room facilities and sell the hotel’s F&B outlets.
• Deliver messages, packages etc. for guests and to undertake any other requests in order to ensure their comfort.
• Transport departing guests’ luggage from the room to the lobby, then into a car or a taxi, ensuring that the guest has verified that all luggage has been accounted for.
• Ensure that luggage has been stored safely according to prescribed procedures.
• Deliver luggage to guest rooms as desired.
• Ensure that the luggage room is kept clean and tidy at all times.
• Run errands for guests as and when required.
• Hail taxis from the street for hotel guests.
• Create and maintain a personal and respectful rapport with regular guests.

A bit about you:

• Be Original – We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player – We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face – we’re in it together.
• Loves to have fun at work – Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts – We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind – We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe – We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks
• https://careers.accor.com/global/en/job/bell-attendant-in-st-martins-lane-london-london-united-kingdom-jid-56435