General Duties
1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
10. Keep all information updated by being aware of everything that is happening in the resort in all sections.
11. Assist with training of other departments whenever it is necessary.
12. To perform any other duty as directed by management.https://careers.accor.com/global/en/job/butler-in-fairmont-udaipur-palace-udaipur-india-jid-68942
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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