Location: InterContinental Sapporo
（日本語文は下記）
At InterContinental Sapporo, we are seeking a passionate and service-oriented Club Lounge Agent to provide a memorable, exclusive guest experience. In this role, you will be responsible for delivering refined, personalized service in our Club InterContinental Lounge, under the guidance of the Club Lounge Manager or Supervisor and in line with IHG standards and local hotel procedures.
Your Day-to-Day
As a Club Lounge Agent, you will:
Guest Services
Assist with check-in and check-out procedures for Club Lounge guests, ensuring a smooth and personalized experience
Provide concierge-style services such as local recommendations, transportation arrangements, and handling guest inquiries
Liaise with Front Office and other departments to ensure seamless communication and guest satisfaction
Financial Returns
Engage with guests regarding food, beverages, and lounge offerings
Recommend and upsell premium drinks in accordance with alcohol regulations
Promote exclusive offerings such as afternoon tea or evening cocktails
Support initiatives for sustainability and cost-efficiency
People
Report guest concerns or service issues to your supervisor promptly
Build strong working relationships with colleagues across departments
Attend daily briefings and scheduled team meetings
Participate in training sessions to enhance service standards
Guest Experience
Provide elegant, discreet service aligned with Club InterContinental standards
Anticipate and fulfill guest needs with attention to detail
Ensure timely and polished delivery of food and beverages
Handle guest feedback or complaints with professionalism and poise
Always maintain the cleanliness and presentation of the lounge
Responsible Business
Follow correct procedures for stock handling and inventory management
Execute any additional duties or special assignments as requested
Adhere to OH&S guidelines to ensure a safe and welcoming environment
※You might be asked to do other tasks or have other responsibilities not listed in the Job Description.
What We Need from You
High School Diploma or a Vocational Certificate in Hospitality, Food & Beverage, or related field
Previous experience in a club lounge, hotel lounge, or luxury F&B setting preferred
Exceptional communication skills and a guest-first mindset
Professional-level Japanese; English proficiency highly desirable
Must meet local food handling and alcohol service regulations
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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