Club Lounge Supervisor

Mandarin Oriental Jumeira, Dubai is looking for a Club Lounge Supervisor to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel’s beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Club Lounge Supervisor, you will be responsible for the following duties:

• Ensure the Club Lounge consistently delivers an exceptional Food & Beverage experience in alignment with Mandarin Oriental Legendary Quality Experiences (LQE), Forbes Travel Guide standards, and the hotel’s service philosophy.
• Oversee the seamless daily operation of all Club Lounge culinary offerings, including breakfast, afternoon tea, light refreshments and evening cocktail service, ensuring impeccable presentation, timing, and guest engagement.
• Drive departmental performance by supporting the achievement of key operational KPIs, including guest satisfaction, quality assurance benchmarks, service consistency, and revenue opportunities.
• Lead by example through an active floor presence, providing continuous guidance, service coaching, and real-time feedback to uphold the highest levels of luxury hospitality.
• Ensure the Club Lounge environment reflects exclusivity and refinement through rigorous attention to cleanliness, ambiance, maintenance standards, and overall presentation.
• Maintain full compliance with all food safety, hygiene, HACCP, and health & safety regulations, ensuring a safe and immaculate guest environment at all times.
• Champion a culture of excellence by supporting ongoing training, development, and Forbes/LQE readiness initiatives, ensuring colleagues are confident, knowledgeable, and service-driven.
• Conduct regular quality checks of lounge setups, buffet displays, service stations, and equipment, ensuring all standards are met and consistently exceeded.
• Act as a key liaison with Housekeeping, Engineering, Front Office, Room Service, Concierge and all Food & Beverage departments to ensure seamless communication and immediate follow-up on guest needs or operational priorities.
• Support the Club Lounge Manager in performance management, colleague engagement, scheduling, and operational planning to maintain service excellence across all touchpoints.
• Proactively handle guest feedback and service recovery with professionalism, discretion, and a commitment to exceeding expectations.
• Assume responsibility for the Club Lounge operation in the absence of the Club Lounge Manager, ensuring uninterrupted service delivery and adherence to Mandarin Oriental standards.

As Club Lounge Supervisor, we expect from you:

• Minimum 3 years’ experience working in a luxury 5-star hotel environment.
• Minimum 2 years’ Front Office/Guest Relations experience in a luxury hotel.
• Strong command of Microsoft Office, PSMS, GoConcierge, HotSoS, and Rex.
• Hotel pre-opening experience is an advantage.
• https://careers.mandarinoriental.com/jobs/club-lounge-supervisor-russian-german-or-french-speaking-dubai-united-arab-emirates-2a21afe0-a7d0-49ec-916d-c42ff08cdd99