Communications Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city’s most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City’s Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city’s finest cultural and dining venues.

We are actively searching for an experienced and energetic individual to become Communications Agent of Four Seasons Hotel San Francisco!

The Role – Overview
The Communications Agent is an essential member of the Rooms Division team dedicated to providing exceptional quality and service to our guests. The Communications Agent answers and direct phone calls, pages, radio requests, chat messages and faxes in an efficient, courteous and professional manager to achieve maximum customer satisfaction while complying with all Four Seasons polices.

Essential Functions
This list is not all –inclusive and should only be used as an overview of all actual responsibility.

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines.
• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
• Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space.
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Qualifications & Experience

• High school education or equivalent experience is required.
• Viable candidates must have 1 year of experience in a call center or similar environment.
• Excellent communication skills – both written and oral are required.
• Ability to read, write and speak English.
• Flexible schedule required, shifts can include: mornings, nights, weekends and holidays.
• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.

What to Expect:

• Hourly Rate: $30.64
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• 401(k) Retirement Plan
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Be yourself and become a member of a work family that cares about you and invests in your development
• Master your craft here and abroad!  Seasonal “Task Force” opportunities are available
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates
• … and so much more!
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If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

https://careers.fourseasons.com/us/en/job/REQ10346884/Communications-Agent