Concierge

JOB DESCRIPTION

The Concierge delivers exceptional, personalized guest service by assisting with a wide range of guest requests, including transportation, dining reservations, local recommendations, and special arrangements. This role serves as a key point of contact for guests, ensuring their needs are met efficiently, professionally, and with attention to detail.

Working closely with the Concierge team, Front Office, and external partners, the Concierge helps create seamless and memorable guest experiences while upholding the highest standards of luxury hospitality.

Key Responsibilities / Main Duties 

• Provide personalized guest service and handle all guest inquiries promptly and professionally
• Assist with restaurant reservations, transportation, entertainment, and local arrangements
• Offer accurate information on local attractions, events, and hotel services
• Be knowledgeable about the surrounding area and provide tailored recommendations to enhance guest experiences
• Coordinate guest requests with internal departments and external vendors
• Ensure smooth communication between guests and hotel operations for seamless service delivery
• Handle VIP and special requests with discretion and attention to detail
• Support arrival and departure experiences, including luggage assistance when needed
• Maintain strong relationships with third-party service providers and partners
• Anticipate guest needs and proactively offer recommendations and solutions
• Assist in handling guest complaints and ensure timely service recovery
• Maintain updated knowledge of hotel offerings and local area information
• Ensure all requests are recorded and followed through accurately
• Uphold luxury service standards, grooming, and professional etiquette at all times https://jobs.hilton.com/apac/en/job/HOT0CIB7/Concierge-Pre-Opening-Waldorf-Astoria-Kuala-Lumpur