Concierge

Starting Rate of Pay: $20.29 per hour CAD

As a Concierge, your ability to anticipate the guests’ needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will support the hotel by:

Your Job Duties Include:

• Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
• Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
• Assist guest with dining reservations and handling group/ special occasions dining needs
• Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
• Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner.
• Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
• Other duties as assigned

Your experience and skills include:

• Previous customer related experience required
• Previous administrative experience required
• Valid Alberta driver’s license required
• Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
• Computer literate in Microsoft Window applications an asset
• Previous experience with Property Manager and, Open Table and Kipsu text messaging system an asset
• Pro Serve certification an asset
• https://careers.accor.com/global/en/job/concierge-in-fairmont-jasper-park-lodge-jasper-canada-jid-56594