Concierge Executive

Accor Hospitality Services is pioneering the transformation of tomorrow’s world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor’s vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose
As a Concierge Executive you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!

Primary Responsibilities

• Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
• You will be a key source of knowledge for tenants and visitors about the asset and local precinct
• Focus on providing services that add convenience, exclusivity, community and utility
• The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
• You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
• Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
• Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills & Experience

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
• Written and verbal communication skills
• Previous experience in a customer experience role
• Strong passion for people, curating experiences for others and in leading premium service delivery
• https://careers.accor.com/global/en/job/concierge-executive-in-80-collins-st-3000-melbourne-au-jid-85918