Concierge Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

About the role
We are hiring a Chef Concierge/Concierge Manager.

The Chef Concierge/Concierge Manager leads the concierge team in delivering unparalleled guest experiences that reflect the hotel’s standards of luxury, service, and personalization. This position is responsible for managing all aspects of concierge operations, maintaining expert-level knowledge of the local area, cultivating VIP guest relationships, and training staff to anticipate and fulfill guest needs with discretion and care. This role manages daily operations, trains and motivates staff, builds strong relationships with local vendors and attractions, and ensures the delivery of tailored guest services with professionalism and efficiency.

What you will do

• Leadership & Team Management: Oversees concierge team through hiring, training, scheduling, and performance management. Conducts regular briefings, one-on-ones, and reviews to align team with service goals.
• Guest Experience & Service: Provides personalized pre-arrival and in-house service, including dining, wine tasting, transportation, and entertainment arrangements. Resolves guest concerns with professionalism and hospitality.
• Operations Oversight: Manages daily concierge desk operations, ensuring seamless service and adherence to hotel standards. Utilizes systems such as Opera, Hotsos, and FS Chat to manage requests and communication.
• Guest Satisfaction & Improvement: Monitors guest satisfaction scores, develops action plans, and implements service enhancements to exceed expectations.
• Local Expertise & Vendor Relations: Maintains strong relationships with local vendors, restaurants, and attractions to deliver exceptional guest experiences. Keeps all informational materials and desk collateral updated.
• Interdepartmental Collaboration: Partners with internal departments to ensure cohesive and efficient service delivery.
• Administrative Duties: Manages guest communications (in-person, phone, chat, email), and processes packages, mail, and messages accurately.

What you bring

https://careers.fourseasons.com/us/en/job/REQ10352318/Chef-Concierge-Concierge-Manager