OVERVIEW/BASIC FUNCTION:
Under the supervision of the Director of Catering is responsible for all aspects and functions of the Conference Services in accordance with Hotel standards. Coordinates arrangements and details for clients’ functions.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Ensure that standards are maintained at a superior level daily.
- Prepare ‘call report’ on daily basis
- Maintain contact with ongoing clients on a regular basis. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of:
- Daily scheduled group functions, times, locations, amount of people and specified requirements
- Location of all Hotel function space and names of rooms.
- All styles of meeting and Banquet room settings.
- Correct maintenance and use of equipment.
- All Departmental/hotel policies and procedures.
- All safety guidelines.
- Suggest, confirm, and finalize menus for clients.
- Monitor services provided by banquet staff
- Coordinate activities of catering department with other departments to ensure excellent service to guest.
- Assist in preparing weekly and monthly reports and forecasts.
- Participate in quality control activities.
- Interact in courteous and professional manner with all guests, staff, and community members
- Respond in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties
- Ability to effectively handle multiple accounts and priorities, to ensure the successful completion of all job duties and client responsibilities.
- Contact client and maintain effective communication throughout planning and while on site to insure successful completion of convention.
- All other duties as required.
QUALIFICATIONS:
- Experience: Minimum two years’ experience for a luxury or ultra-luxury property.
- Education: College degree or equivalent work experience
- https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Task-Force-Conference-Service-Manager/430071
