Conference Services Manager

The Conference Services Manager is responsible for planning, coordinating, and executing group events from contract turnover through to on-site delivery. Acting as the primary liaison between clients and hotel departments, the role ensures a seamless luxury experience that reflects Fairmont’s brand standards of service excellence, personalization, and operational precision.

Start Date: May 2026
Contract Type: Permanent
Rate of Pay: $65,000 – $70,000 per year, dependent on experience

Job Duties Include:

• Assemble and distribute consistent, concise resumes and banquet event orders (BEO) that clearly represent an events every requirement for all departments
• Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them at the appropriate times
• Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure
• Work closely with the Sales department to ensure all contractual terms agreed upon are executed upon (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Maintain the integrity of Opera Sales & Event Management (OSEM) at all times
• Anticipates, addresses, and resolves guest concerns with professionalism and impeccable service.
• Conduct site inspections with clients, showcasing the hotel
• Demonstrate ability to lead cross-functional coordination with Banquets, Culinary, Rooms, Sales, and external partners to ensure seamless event execution
• Attend all hotel required meetings and trainings
• Manages group room blocks and meeting space for assigned groups
• Strong understanding of event financials, including billing accuracy, deposit schedules, minimum spend requirements, and opportunities to optimize revenue

• Minimum 2 years’ experience as Events Manager or similar role
• Degree or equivalent in Hospitality Management an asset
• Computer literate with Opera software (OSEM), Microsoft 365 (Outlook, Teams etc.), Social Table (plan)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

https://careers.accor.com/global/en/job/conference-services-manager-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-91505