Director, Event Sales & Services

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Conference Services & Event Sales Manager. Inspire and create the grandest experience for our guest, clients and colleagues every day. The Director, Event Sales & Services will spearhead a vibrant team dedicated to delivering flawless events both within Fairmont Palliser and at off-site locations. With a focus on excellence, they will oversee a wide range of events, from annual gatherings to prestigious conferences, weddings, and intimate meetings, aiming to surpass projected revenue targets while ensuring seamless execution and client satisfaction. Reporting to the Director, Sales & Marketing.

Key Responsibilities

• Oversees all Event Sales (Local and Group)
• Manages Local and Group Markets assigned including Key Accounts from initial booking to execution.
• Handle protocol-related activities and VIP visits.
• Further to function bookings, prepares event contracts and distribute conference agendas and prepares event orders.
• Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs.
• Prepare departmental budget and forecasts, ensuring effective cost control within set parameters.
• Establish and maintain rapport with clients throughout the event process, exceeding their expectations and encouraging repeat business.
• Work closely with the Director of Sales and Marketing to prepare monthly forecasts and review performance metrics.https://careers.accor.com/global/en/job/director-event-sales-and-services-in-fairmont-palliser-calgary-canada-jid-95094