Director of Event Operations

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Director of Event Operations

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Century Plaza a truly unforgettable experience. As Director of Event Operations, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.

What you will be doing:

• Direct and manage all activities related to the Banquet department, ensuring all service standards are followed
• Work closely with Catering and Conference Service team to execute on client needs, expectations, and timelines
• Attend regular meetings to discuss Banquet Event Orders and event forecasts
• Ensure all functions make a positive visual impact and unforgettable guest experience; including ambiance, décor and service delivery
• Focus on guest satisfaction scores (Voice of the Guest / Meeting Planner) in all duties and interactions
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Follow the annual budget and administer it in a fiscally responsible manner
• Ensure all financial reporting is maintained and accurate billing for each banquet function is recorded
• Oversee and enforce departmental standards, performance, dress code, appearance, sanitation, etc., according to established policies and CBA guidelines
• Responsible for producing employee schedules based on forecast, labor standard and CBA guidelines

Your experience and skills include:

• Minimum of two years senior leadership experience in a high volume F&B, Event (Banquets) operations required, preferably within luxury hotels
• Previous experience managing large events (1,000+ guests) on a regular basis required
• University degree in Hotel/Restaurant management or related discipline a strong asset
• Strong ability to manage teams effectively, with a focus on coaching and mentoring employees
• Exceptional organizational skills with the ability to manage multiple priorities and timelines
• Knowledge of CBA compliance and experience managing unionized teams, required
• Efficient and effective operational skills
• https://careers.accor.com/global/en/job/director-of-event-operations-in-fairmont-century-plaza-los-angeles-united-states-jid-79390