Director of Event Services

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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What is in it for you:

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH

Director of Event Services

At Fairmont San Francisco, our legendary service and iconic venues set the stage for unforgettable events. As Director of Events, you will lead the planning and execution of all on-site events and conferences – ensuring seamless coordination, elevated guest experiences, and service excellence across all functions. This role is key in delivering memorable occasions, from high-profile galas to executive meetings.

What you will be doing:

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Oversee and lead the Events Services team from contract turnover through execution
• Serve as the primary liaison between clients and hotel departments to ensure operational excellence
• Establish and maintain rapport with clients before, during, and after events to ensure satisfaction and repeat business
• Prepare and manage departmental operating procedures and service standards
• Oversee the planning and logistics of all events, ensuring timely, accurate communication and coordination across departments (banquets, culinary, stewarding, rooms, AV, etc.)
• Conduct detailed site inspections and pre-conference planning meetings as needed
• Lead the creation and distribution of event orders, group resumes, and function contracts
• https://careers.accor.com/global/en/job/director-of-event-services-in-fairmont-san-francisco-san-francisco-united-states-jid-61882