Director of Rooms

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Reports To: General Manager

Supervises: Front Office Manager, Executive Housekeeper

General Purpose: The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Valet, Gift Shop, Spa, and Housekeeping, This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and teammate engagement.

Specific Responsibilities:

• Oversight of all front office operations including front desk, concierge, bell/valet associates
• Insuring the quality and productivity of housekeeping functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
• Excellence in appearance of all areas throughout the hotel
• Producing constant improvement in guest experience satisfaction metrics
• Showing year-over-year improvement in teammate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
• Participation in weekly forecasting and scheduling activities
• Providing assistance in developing the annual hotel budget
• Preparation of action plans as directed by management
• Daily reviews of operating outcomes (including corrective action if required)
• Maintaining high visibility with associates and guests
• https://careers.accor.com/global/en/job/director-of-rooms-in-21c-museum-hotel-st-louis-st-louis-united-states-jid-66057