Director of Rooms Operations

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Director of Rooms Operations

Lead with purpose. Serve with excellence. Inspire every guest journey.

As a key member of the executive leadership team and reporting directly to the General Manager, the Director of Rooms Operations plays a pivotal role in orchestrating the guest experience across the hotel. Overseeing Front Office, Housekeeping, Spa, Food & Beverage, you will lead with vision and operational excellence, ensuring seamless service from arrival to departure.

This is a strategic and hands-on leadership role, combining guest-centric service with performance-driven management. You will collaborate closely with department heads and fellow executive committee members to elevate guest satisfaction, team engagement, and overall hotel results — all while upholding the legendary standards of Fairmont hospitality.

If you are passionate about delivering exceptional guest journeys, developing high-performing teams, and leading in a luxury environment, this role is your opportunity to make a lasting impact.

Summary of the Responsabilities :

Reporting to the General Manager, the essential duties and responsibilities of the position include, but are not limited to:

• Consistently offer professional, warm, and engaging service
• Contribute as a key member of the Hotel Executive Committee, driving employee engagement, RPS and profitability
• Ensure all Rooms Division leaders consistently uphold luxury service standards.
• Maintain compliance with all Brand and Service Standards (LQA) across the Rooms Division through compliance audits on an ongoing basis to assist in the development of training programs and performance gaps.
• https://careers.accor.com/global/en/job/director-of-rooms-operations-in-victoria-golf-resort-and-spa-managed-by-accor-vila-jid-55941