Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Duty Manager

Accor is a multinational hospitality company headquartered in France. It’s one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

 

Job Description

 

We are seeking a highly organized and customer-focused Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in the front office area. You will be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality.

  • Oversee the daily operations of the front desk and ensure optimal guest service at all times
  • Conduct daily briefings and communicate important information to team members
  • Manage and supervise front office staff to maintain department standards and deliver high-quality service
  • Analyze and improve work processes and standards at the front desk
  • Review rate variance reports and approve discounts to ensure proper revenue control
  • Handle guest complaints and special requests efficiently and professionally
  • Coordinate with other departments to address operational issues and enhance guest experiences
  • Inspect front and back of house areas regularly to maintain cleanliness and orderliness
  • Manage full house situations and handle overbookings effectively
  • Ensure compliance with safety, security, and loss control policies and procedures
  • Conduct night audit processes as required
  • Provide training and orientation to new team members on hotel service standards and procedures
  • Motivate and support staff to create a positive work environmenthttps://careers.accor.com/global/en/job/duty-manager-in-novotel-mumbai-international-airport-mumbai-india-jid-94639

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Service Agent

Job for: Locals

Here’s what you’ll do during a typical day: Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately Provide hotel […]

United States

Front Office Manager

Job for: Locals

Company Description   Mantis Collection An exceptional place to find yourself About Mantis Mantis is a leading conservation-focused hotel brand with eco-lodges, waterways and curated eco-escapes located in remote destinations. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism […]

Saudi Arabia

GRO

Job for: Locals
Indonesia

Concierge

Job for: Locals

Description de l’entreprise   Rejoindre le Château Frontenac, c’est devenir ambassadeur d’un lieu prestigieux où votre personnalité fera la différence. C’est appartenir à une famille qui célèbre autant les succès collectifs que les réussites individuelles. Les hôtels Fairmont ont rejoint la grande famille Accor en 2016, un leader mondial dans l’hôtellerie avec un portefeuille diversifié […]

Canada

FO Spv

Job for: Locals
Thailand