Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting Property Operations and Guest Relations Needs
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supporting Profitability Goals
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managing the Guest Experience
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Empowers employees to provide excellent customer service.
https://careers.marriott.com/duty-manager/job/9FBADADCB1B882F911028DCDA1B37761
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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◇フロントのオペレーション全般のリードおよびチームメンバーの指導、育成 ◇接客 ◇ホテルVIPゲストの応対 ◇全ての苦情のフォローアップ ◇各種レポーティング（例：勤怠管理、インシデント等） ◇客室状況、販売状況の管理 ◇防災・防犯の手順のアップデート、定期的な確認。 ◇チームメンバーの勤怠管理 ◇部門の経費管理 上記は主な業務の要約であり、これまでのご経験に応じて活躍いただける幅も広がります。 ◇5年以上のホテルフロント経験 ◇ビジネスレベルの英語力（会話：社内会議や面談対応ができるレベル／読み書き：英語メールや資料作成ができるレベル） ◇ネイティブレベルの日本語力 *フロント部門での管理職の経験あれば尚可 https://jobs.hilton.com/apac/en/job/HOT0C7V4/Assistant-Front-Desk-Manager
