Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Duty Manager

Accor is a multinational hospitality company headquartered in France. It’s one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

 

Job Description

 

We are seeking a highly organized and customer-focused Duty Manager to join our team in Mumbai, India. As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in the front office area. You will be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality.

  • Oversee the daily operations of the front desk and ensure optimal guest service at all times
  • Conduct daily briefings and communicate important information to team members
  • Manage and supervise front office staff to maintain department standards and deliver high-quality service
  • Analyze and improve work processes and standards at the front desk
  • Review rate variance reports and approve discounts to ensure proper revenue control
  • Handle guest complaints and special requests efficiently and professionally
  • Coordinate with other departments to address operational issues and enhance guest experiences
  • Inspect front and back of house areas regularly to maintain cleanliness and orderliness
  • Manage full house situations and handle overbookings effectively
  • Ensure compliance with safety, security, and loss control policies and procedures
  • Conduct night audit processes as required
  • Provide training and orientation to new team members on hotel service standards and procedures
  • Motivate and support staff to create a positive work environmenthttps://careers.accor.com/global/en/job/duty-manager-in-novotel-mumbai-international-airport-mumbai-india-jid-94639

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Desk Manager

Job for: Locals

JOB SUMMARY   Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and […]

United States

GRO Spv

Job for: Locals

Job Location: Anantara The Palm Dubai Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — […]

United Arab Emirates

Receptionist

Job for: Locals
Indonesia

driver

Job for: Locals
Indonesia

Assistant Guest Relation Manager

Job for: Locals

JOB SUMMARY   Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking […]

India