With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
What will I be doing?
As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:
• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.
• Monitor lobby traffic and assign team members as required.
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. https://jobs.hilton.com/apac/en/job/HOT0CJQ1/Duty-Manager-Assistant-Head-of-Department-Hilton-Nagoya-%E3%83%87%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%BC%E3%83%9E%E3%83%8D%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC-%E3%83%92%E3%83%AB%E3%83%88%E3%83%B3%E5%90%8D%E5%8F%A4%E5%B1%8B
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description Accor bünyesinde faaliyet gösteren Mercure Istanbul Bakirkoy, misafirlerine yerel dokunuşlarla zenginleştirilmiş modern ve konforlu bir konaklama deneyimi sunmaktadır. Bakırköy’ün merkezi konumunda yer alan otelimiz; iş, alışveriş ve sosyal yaşamın kesişim noktasında bulunmaktadır. Misafir memnuniyetini ön planda tutan, dinamik ve profesyonel ekibimize katılacak takım arkadaşları arıyoruz. Job Description Join our prestigious […]
Key Responsibilities Direct front office operation such as checking in, checking out, and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards, and focusing on guests’ satisfaction and needs. Participate in the development, implementation, and review of the policies, procedures, practices, and standards. Select, train, develop, schedules and manage the performance […]
Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d’évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et […]
● Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ● Develops specific goals and plans to prioritize, organize, and accomplish your work. ● Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. ● […]
