Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Duty Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

  • Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
  • Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
  • Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
  • Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
  • Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
  • Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
  • Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

  • Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
  • Strong team management skills with the ability to motivate staff and drive service excellence.
  • Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
  • Proficient in hotel PMS and familiar with standard operational procedures.
  • Calm under pressure and responsive to changing priorities or schedules.
  • Fluent in English; additional languages are a plus.
  • Flexible to work nights, weekends, and holidays.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Assistant Director of Front Office

Job for: Locals

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Director of Front Office, you’re not just supporting the Director in leading the hotel’s front office operations – you’re spreading the light and warmth of hospitality […]

United States

Cluster Reservations Agent

Job for: Locals

Six Senses is looking for a passionate and detail-oriented Cluster Reservations Agent to join our team. This role plays a vital part in ensuring the smooth and efficient handling of all reservations across our properties, delivering personalized service that reflects our brand values of wellness, sustainability, and emotional hospitality. The ideal candidate combines operational excellence […]

Italy

Front Office Manager

Job for: Locals

Waldorf Astoria London – Admiralty Arch is seeking a Front Office Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.   This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. […]

United Kingdom

Front Desk Agent

Job for: Locals

Do you see yourself as a Front Desk Agent? What’s your passion? Whether you’re into sports, shopping, or just reading a good book, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our […]

United States

Receptionist

Job for: Locals

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Receptionist, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the […]

Russia