With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.
What will I be doing?
As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:
• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.
• Monitor lobby traffic and assign team members as required.
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. https://jobs.hilton.com/apac/en/job/HOT0CJQ1/Duty-Manager-Assistant-Head-of-Department-Hilton-Nagoya-%E3%83%87%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%BC%E3%83%9E%E3%83%8D%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC-%E3%83%92%E3%83%AB%E3%83%88%E3%83%B3%E5%90%8D%E5%8F%A4%E5%B1%8B
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
コンシェルジュを募集します。 コンシェルジュは、ご滞在中のお客様およびVIPゲストへの主要な窓口として、ホテルおよび周辺地域に関する情報提供や各種手配を行い、お客様に特別な体験を提供する重要なポジションです。第一印象を左右する役割として、常に高いホスピタリティを発揮していただきます。 ■ 主な業務内容 お客様およびVIPゲストからの問い合わせ対応（主要窓口） 観光ツアー、レストラン、チケット、医療機関、航空券など各種手配およびご案内 お客様へのメッセージの受付・伝達業務 お荷物の搬送および安全な保管 ホテルサービス、VIP対応、特別イベント情報の把握と共有 ロビーおよびエントランス周辺の秩序・安全管理 緊急時におけるマネジメントのサポート プロフェッショナルかつホスピタリティを重視したサービスの提供 清潔で安全な職場環境の維持 フロントオフィス機器・システムの適切な運用（規定・手順の遵守） The Concierge serves as a key point of contact for guests and VIP guests throughout their stay, providing information about the hotel and the surrounding area, as well as arranging a wide range of services. This role plays a critical part […]
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