Duty Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environmenthttps://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/213650