Duty Manager

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel’s beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, The Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.

As Duty Manager, you will be responsible for the following duties:

• To assist the General Manager to manage the hotel, reporting directly to the Front Office Manager / Assistant Front Office Manager
• To represent the hotel as a role model professionally, socially and ethically.
• To assist the Front Office Manager to manage the department, in his absence to manage the Reception department with all required responsibilities
• As a manager of Rooms Division, communicates regularly with the Front Office Manager and the Director of Rooms as a team.
• Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.
• To assist the Front Office Manager, Head Concierge and Guest Experience Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.
• To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.
• To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.
• To record all happenings in the hotel in the form of the Duty Manager’s Log Book on a daily basis. Share the necessary information promptly with Reception Manager. To liaise with department heads to resolve any cases related to guests and colleagues.
• https://careers.mandarinoriental.com/jobs/duty-manager-german-spanish-or-italian-speaking-dubai-united-arab-emirates