Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

Job Description

 

  • Liaise with all departments to ensure smooth and coordinated operations.
  • Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
  • Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
  • Ensure efficient and professional check-in and check-out experiences.
  • Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
  • Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
  • Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
  • Manage full-house situations and coordinate guest relocations when necessary.
  • Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
  • Log and report all security incidents and emergencies; ensure safety procedures are followed.
  • Conduct Night Audit processes and ensure compliance with hotel standards.
  • Communicate key operational updates and guest feedback to the Rooms Division Manager.
  • Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.

 

Qualifications

 

  • Previous Duty Manager experience, preferably within a hotel environment.
  • Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
  • Confident and proactive problem-solver with strong conflict resolution abilities.
  • Excellent time management and multitasking skills in a fast-paced service environment.
  • High attention to detail with a genuine commitment to delivering 5-star service.
  • Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.

 

Additional Information

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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