Duty Manager

To support Front Office Manager to manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives.

To be in charge on nigh shift and afternoon shift based on schedule, produce a report and running night audit based on the hotel’s standard and manage and supervise hotel Operation during night time.

To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

Primary Responsibilities

General Duties

1. Support Front Office Manager to manage and organizes Front Office team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms.
2. To be the champion of membership program for the resort and sharing through training to other colleagues on information related to membership program
3. Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Front Office.
4. Responsible for the operation of the Front Office department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment’s, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s.
5. Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP
6. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue by setting up target and drive the team to achieve up-sell program for villa and in house activities
7. Promote internal hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Resort’s Sales and Marketing Program
8. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
9. To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements
10. Monitor and control the VIP amenities, making sure that they are fresh and in high quality
11. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
12. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
13. Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel credit policy.
14. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc
15. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.

Responsibilities When in Charge at Night Duty and Afternoon Duty

1. Handle guest check-in and check-outs in accordance with hotel standards during night time
2. Ensure all facilities in the lobby and overall Resort are kept clean and tidy at all times
3. Ensure knowledge of hotel information and facilities of all outlets as well as local attractions, dihttps://careers.accor.com/global/en/job/duty-manager-in-raffles-bali-south-kuta-indonesia-jid-89264