Duty Manager

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Duty Manager, you are a leader in our hotel. You will be the person that guests rely on to handle transactions, offer local insights and anticipate every detail for a seamless experience. Reporting to the Rooms Division Manager, you will lead and oversee all aspects of daily hotel operations to deliver a unique guest experience, thus bringing our brand to life.

The hotel team works closely together, so, whilst you will predominantly focus your time across Front Office, at times you will provide support to Food & Beverage, Housekeeping, Engineering and other areas of the hotel operations as needed.

You will be in tune with your team, driving performance and engagement ensuring they receive the right learning and development opportunities to maximise their performance and maintain a positive and productive work environment.

This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure. You will have a passion for creating great guest experiences as well as a focus for motivating and engaging your team to deliver results.

What you will do:

Every day is different at Holiday Inn Perth City Centre, but you’ll mostly be:

• Leading the way – managing guest experiences, monitoring team performance and ensuring smooth operations while on shift
• Prioritising workload and ensuring the team deliver authentic, memorable experiences
• Having authentic conversations with guests to resolve issues, queries or concerns
• Driving the performance of key metrics, that have a positive impact on guest experiences, problem handling and IHG One Rewards
• Promoting teamwork and quality service through daily communication and coordination with other departments
• Demonstrate product knowledge of room categories, rates, packages and promotions to bring value to our guests & drive front desk revenue
• Conducting routine property walks for cleanliness and security of the hotel public areas and taking immediate actions to correct any deficiencies
• Taking the lead and being the first responder in any critical emergency situations

The ideal candidate will have:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration.
• Minimum 2 years of guest service/hotel experience in a leadership capacity across Front Office and/or Hotel Operations.
• Excellent written and verbal communication skills and ability to communicate with varied audiences.
• Excellent skills hotel PMS systems (OPERA preferred) will be essential and experience with Infrasys would be an advantage.
• Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures.
• https://careers.ihg.com/en/job-details/?jobref=Duty+Manager+-+FT+-+Holiday+Inn+Perth+City+Centre%7cGB%7c144028#438599