Duty Manager

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

Primary Responsibilities

Front Office Operation

• Conduct comprehensive daily briefings and ensure that all pertinent information is well received and understood by team members, including updates on occupancy, VIP arrivals, and special events
• Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are met, including regular performance evaluations and feedback sessions
• Review, analyse and suggest improvements to work flow and standards at the Front Desk, implementing best practices and innovative solutions to enhance guest experience
• Analyse rate variance reports to ensure rooms revenue control, approve discounts and rebates, and optimise revenue management strategies
• Communicate effectively with Front Office Manager on all matters regarding guest services & hotel operations, providing detailed reports and actionable insights
• Ensure thorough documentation of all guest-related issues using the logbook, including follow-ups and resolutions
• Sign media and supervise shift handover procedures, ensuring smooth transitions between shifts and comprehensive information transfer
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues, fostering a collaborative work environment
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently, ensuring high levels of guest satisfaction
• Assist Guest Relations in greeting, rooming, and sending off guests, paying special attention to VIP and repeat guests
• Conduct regular inspections of front of house and back of house areas for cleanliness and orderliness, addressing any issues promptly
• Ensure that front line staff complies with marketing techniques and maximises sales opportunities, including upselling and cross-selling
• https://careers.accor.com/global/en/job/duty-manager-in-grand-mercure-bangalore-bengaluru-india-jid-77566