Duty Manager

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

• Will be knowledgeable of the whole Hotel facilities and services provided.
• Adhere to his/her limit of authority as outlined by management, and will fully
• Understand the Hotel policies, procedures and regulations per Fairmont standards.
• Deal with any guest request in a polite and efficient manner, delegating work where necessary to other staff (bellmen, In Room Dining, Royal Service, Engineering, Security, etc.), and then following up to ensure that the guest has been satisfied.
• Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment.
• To ensure guests queries are dealt with in a helpful and professional manner and
•       Inform the FOM or AFOM in case of issues that cannot be easily resolved.
• Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment, will be knowledgeable about all safety & emergency procedures and emergency action plan.
•  Responsible for the entire hotel during the night shift in terms of monitoring the operation, ensuring the safety & security of the hotel, colleagues and guests.
• Log all guest comments in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting.
• Participate in the monthly communication meetings
• Providing daily feedback about the operation to the GM and the Hotel Manager as
• They require through multiple ways like incidents report, Night Manager Report, Complaint’s report with supporting documentation and final accurate conclusions.
• Complete preparation work and administration work which the Assistant Front Office Manager has passed on.
• Supervise the work of the front office supervisors. Review the achieved tasks of their daily check list.
• Ensures that all Front Office Standards of Service & Operational Procedures are adhered.
• Reviewing VIP reports for 7 days ahead and coordinating all necessary arrangements with concerned departments.
• Ensuring that the daily VIPs are welcomed and escorted to their rooms with the assistance of the guest relations team.
• Monitor and deal with all pre-Registered bookings and all No-Show guests.
• Handling the inventory during sold out days.
• https://careers.accor.com/global/en/job/duty-manager-in-raffles-makkah-palace-makkah-saudi-arabia-jid-61415