Duty Manager

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe’s most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Duty Manager in the Front Desk Department is responsible for the daily operations of the reception area. They and their team play a vital role as the core of guest service in the hotel. Their role is not only operational or guest-facing but also carries significant responsibility as they represent the hotel as acting manager during specific periods.

Responsibilities

Administrative

• Assist in preparing and updating Front Desk operating procedures.
• Help the Front Desk Manager conduct team meetings and ensure effective communication.
• Represent the department in the absence of the Front Desk Manager and act as the highest authority in the hotel during their duty if no senior manager is present, handling guest complaints and decision-making within their capacity.

Guest Service

• Handle guest and internal customer complaints courteously and efficiently, following up until resolved.
• Maintain positive interactions with guests and coworkers, fostering a productive work environment.
• Ensure staff provide courteous and professional service, adhering to quality standards and Fairmont’s service philosophy.
• https://careers.accor.com/global/en/job/duty-manager-in-fairmont-la-hacienda-costa-del-sol-cadiz-spain-jid-64307