Duty Manager

Main Responsibilities

Administrative

• Undertaking administrative duties such as answering hire enquiries, submitting payroll, creating staff rotas, and issuing contracts and invoices
• Assist with box office sales and reporting, answering phone calls and customer service emails
• Marketing events via social media and newsletters

• Support the Theatre Manager with managing policies, ensuring that the theatre complies with all Health and safety and licensing as well as current legislation laws
• Represent the Theatre Manager and their relevant legal duties
• Deputise for the Theatre Manager when necessary

Event Duty Management

• Manage performances and hires occurring within the theatre
• Supervise the Front of House and Box Office staff, ensuring they provide excellent customer care and that all staff are fully briefed, trained and performing well in their roles

• Maintain Accor/Pullman standards at all times – Report any issues or damage to the relevant hotel department/s

• Ensure the safe and legal use of the building at all times
• Evacuate the building calmly and efficiently, if required
• Maintain positive working relationships with all hotel departments
• Complete all Statutory training, including Fire, Health & Safety and Equality & Diversity online, according to deadlines set

Visiting Company Liaison

https://careers.accor.com/global/en/job/assistant-theatre-manager-duty-manager-fixed-term-12-months-in-pullman-london-st-pancras-london-united-kingdom-jid-87285