Duty Manager

JOB DESCRIPTION

The Duty Manager provides leadership and operational oversight across the hotel, ensuring seamless daily operations and an exceptional guest experience at all times. Acting as a key ambassador of the hotel, the role supports all departments, manages guest concerns with professionalism and care, and ensures safety, security, and service excellence throughout each shift. This position plays a critical role in upholding Forbes Five-Star standards by anticipating guest needs, empowering teams, and delivering thoughtful, personalized, and memorable experiences from arrival through departure.  A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

What will I be doing?

A Duty Manager at Waldorf Astoria Dubai International Financial Centre is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five-Star service standards across all guest touchpoints.
• Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.
• Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
• Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision-making, and guest experience.
• Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
• Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
• Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.
• Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
• Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel’s services and facilities.
• Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.
• Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.
• Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.
• https://jobs.hilton.com/apac/en/job/HOT0C7C2/Duty-Manager-at-Waldorf-Astoria-Dubai-International-Financial-Centre