Duty Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

A Career that lets your passion shine:

At Mercure, our Duty Managers are more than operational leaders. You will:

• Craft personalised experiences, tailoring bespoke moments that feel truly unique for each guest.
• Be a visible host in the lobby, building genuine connections and anticipating guest needs.
• Inspire and support your team to embody Mercure’s values, ensuring every detail contributes to a seamless and memorable stay.
• Oversee daily operations, including front desk, housekeeping, and food and beverage services, to maintain high standards of quality and efficiency.
• Manage staff rotas, ensuring appropriate coverage across all shifts and departments.
• Handle guest complaints and concerns promptly and professionally, striving for optimal resolution and guest satisfaction.
• Implement and maintain health and safety procedures, ensuring compliance with all relevant regulations.
• Conduct regular property walks to identify areas for improvement and maintain the hotel’s appearance and functionality.
• Collaborate with other departments to coordinate special events, conferences, and group bookings.
• Monitor and analyse key performance indicators, implementing strategies to improve revenue and guest satisfaction scores.
• Provide training and mentorship to team members, fostering a culture of continuous improvement and excellence in service.
• Ensure proper cash handling procedures and financial controls are followed during your shift.
• Act as a liaison between guests, staff, and upper management, facilitating effective communication and problem-solving.

• Diploma or Bachelor’s degree in Hospitality Management or related field
• Proven track record of delivering exceptional customer service and managing guest relations
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel property management systems and Microsoft Office suite
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong problem-solving skills and ability to make quick, effective decisions
• Detail-oriented with excellent organizational and multitasking abilities
• Fluency in English
• Ability to remain calm and professional under pressure
• Commitment to maintaining high standards of cleanliness and presentation
• Adaptability to changing situations and ability to work in a fast-paced environment
• https://careers.accor.com/global/en/job/duty-manager-in-mercure-london-bloomsbury-hotel-london-united-king-jid-74887