Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

  • Conduct daily briefings and ensure that all pertinent information is well received by team members

 

  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

 

  • Review, analyze and suggest improvement of work flow and standards at the Front Desk

 

  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

 

  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations

 

  • Ensure documentation of all guest related issues using the logbook

 

  • Sign media and supervise shift handover procedures

 

  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

 

  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

 

  • Assist Guest Relations in greeting, rooming, and sending off guests

 

  • Inspect front of house and back of house regularly for cleanliness and orderliness

 

  • Ensure that front line staff complies with marketing techniques and maximizes sales

 

  • Check billing instructions, monitor guest credit and act upon any discrepancies

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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