Event Service Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Event Service Manager

JOB DESCRIPTION

Due to a promotion, the newly renovated, Casa Marina is seeking an Event Service Manager to join the Event and Catering team.

Casa Marina is located in the southernmost point in the U.S., Key West and embodies the elegance and character of Old Key West offering an exciting opportunity to be a part of this award-winning team. Nestled along the southern edge of the island overlooking more than 1,100 feet of private beach, this historic hotel has 311 rooms, 4 food and beverage outlets, and over 11,000 square feet of banquet space.

In this position, you will manage the execution of events and oversee group room blocks ranging from 10 to 200 rooms on peak. Acting as the primary liaison between the client and the hotel, you will facilitate communication and collaboration across departments to ensure seamless coordination during on-site events.  This is a dynamic, fast-paced role within a complexed hotel environment (the Casa Marina and The Reach), requiring frequent movement between properties. As many events are held outdoors, the ability to work comfortably in warm conditions is essential.

The ideal candidate must have previous hotel experience, preferably in events. Both Delphi and OnQ experience is highly preferred.

Want to learn more? Hotel WebsiteFacebookInstagramYouTube

What will I be doing?

As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.  Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services.  Serve as the event planner primary contact during event on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

  • Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
  • Directly serve on site group and catering customers in a proactive manner.
  • To organize, plan and prioritize your duties by developing plans and goals.
  • Timely communication to internal and external clients via telephone, email, written documents or in person.
  • Demonstrate knowledge of job systems, products, booking systems, and processes.
  • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  • Selling and influencing both internal and external clients.
  • https://jobs.hilton.com/apac/en/job/HOT0C24X/Event-Service-Manager-Casa-Marina-Key-West-A-Curio-Collection

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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