Executive Assistant Manager

We are seeking an accomplished Executive Assistant Manager to join our Executive team. This role oversees all operational departments including Food & Beverage, Kitchen and Rooms Division, ensuring seamless coordination, elevated service standards, and exceptional guest experiences throughout the hotel.

While this is a whole of hotel leadership role, a strong background in luxury Food & Beverage is essential. Our culinary and dining experiences are central to our identity, and this role plays a key part in shaping and refining that offering within a broader operational framework.

Reporting to the General Manager, you will provide visible, confident leadership and ensure that every department consistently reflects the sophistication and refinement expected of a luxury MGallery property.

What you will be doing…

• Provide strategic and hands on leadership across all operational departments including Food & Beverage, Kitchen and Rooms Division
• Partner closely with Food & Beverage and Culinary leaders to maintain exceptional dining standards and guest satisfaction
• Ensure seamless alignment between Restaurant, Bar, Events, Kitchen, Front Office, Concierge and Housekeeping teams
• Elevate the luxury guest journey across all touchpoints, delivering personalised and anticipatory service
• Maintain a strong presence in public areas, welcoming VIP guests and leading service recovery with professionalism and care
• Drive operational excellence through regular reviews, quality control, and attention to detail
• Lead, mentor, and develop departmental heads to build capability and consistency
• Support financial performance through sound oversight of productivity, labour management, and operational efficiency
• Collaborate with Sales, Revenue, and Finance to ensure operational strategy aligns with the hotel’s positioning and objectives
• https://careers.accor.com/global/en/job/executive-assistant-manager-in-hotel-chadstone-melbourne-mgallery-collection-chad-jid-87334