Executive Lounge

Customer Service

• Serve food and alcoholic beverages to guests in accordance with service standards
• Welcome, assist, and bid farewell to guests in a friendly and professional manner
• Anticipate guest needs and ensure overall satisfaction throughout the dining experience
• Answer questions regarding menu items and provide food and beverage recommendations
• Handle guest concerns, complaints, and special requests positively and efficiently

Order Management and Communication

• Enter orders accurately into the MICROS system at the appropriate time
• Communicate with the kitchen regarding:
  • Special requests, allergies, and dietary restrictions
  • Product availability
  • Waiting times and re-cooked orders
• Check in with guests to ensure satisfaction with each food course and/or beverage

Service Preparation and Organization

• Set tables according to event type and service standards
• Ensure that china, glassware, cutlery, and service equipment are clean and properly presented
• Maintain cleanliness of work areas throughout the shift, following clean-as-you-go procedures

Cash Handling and Payments

• Present accurate checks to guests in a timely manner
• Process payments in compliance with cash handling and credit card policies
• Ensure proper handling of gratuities

Safety, Hygiene, and Compliance

• Follow all health, safety, and security policies and procedures
• Report accidents, injuries, or unsafe working conditions to management
• Use equipment and personal protective gear correctly
• Comply with responsible alcohol service procedures (e.g., TIPS, CARE)
• https://careers.marriott.com/international-trainee-executive-lounge/job/E18AA0563048A9FC905ECD7FF7BC3705