F&B Assistant Outlet Manager

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Summary of Responsibilities:

Reporting to the Food & Beverage Outlet Manager, the F&B Outlets Manager is responsible for overseeing daily operations, ensuring an exceptional guest experience, and maintaining service excellence. Key responsibilities include, but are not limited to:

• Delivering Outstanding Service
  • Consistently provide professional, friendly, and engaging service to create memorable guest experiences.
  • Lead by example, fostering a culture of warm hospitality and guest satisfaction.
• Team Supervision & Leadership
  • Supervise, mentor, and support the Pyramid Restaurant & Bar team in all aspects of service, ensuring compliance with established service standards.
  • Provide hands-on leadership during peak hours to maintain seamless operations.
  • Conduct pre-shift briefings to communicate daily objectives, menu changes, and guest preferences.
• Revenue & Budget Management
  • Actively promote upselling techniques to maximize revenues while adhering to budget guidelines.
  • Monitor and analyze sales trends to identify opportunities for increasing profitability.
• Guest Relations & Service Recovery
  • Proactively handle guest concerns with professionalism and urgency, ensuring prompt resolution and guest satisfaction.
  • Engage with guests to personalize their dining experience and gather valuable feedback.
• Operational Excellence & Team Support
  • Balance operational requirements with colleague needs to maintain a productive and harmonious work environment.
  • Ensure a well-organized and clean workspace that aligns with health and safety regulations.
  • https://careers.accor.com/global/en/job/f-and-b-assistant-outlet-manager-in-fairmont-dallas-dallas-united-states-jid-45182