F&B Server

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

Requirements 1. Good reading, writing and oral proficiency in the English language 2. 1-2 year’s food and beverage serving and/or related food and beverage experience. 3. Good knowledge of food, preparation and beverages 4. Knowledge on Office program and computer knowledge. Major Responsibilities Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. 1. The ability to report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform. 2. Ensure proper appearance and grooming while on duty. 3. Display appropriate two-way radio etiquette at all times. 4. Performs opening and closing procedures established for the department. 5. Set tables, trays according to type of food ordered and the hotels service standards. 6. Accurately records, pre-checks and picks-up all food and beverage orders. 7. Check in with guests to ensure satisfaction with each food course and/or beverages. 8. Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor. 9. Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service. 10. Present physical and accurate check to guest and complete the posting process. 11. To be able to immediately monitor guest comments and pass on to your Superior, and be pro- active in solving problems whenever possible. 12. To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc. JD F&B Server 2 13. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives. 14. Check with the guest regarding the satisfaction of the meal. 15. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. 16. Complete closing duties, including restocking items, turning off lights, etc. 17. Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day. 18. Report cleanliness and maintenance issues to the immediate supervisor. 19. Assist in carrying out scheduled inventories of products and operating equipment. 20. Ensure that the place of work and surrounding area is kept clean and organized at all times. 21. Ensure to have minimum wastage and breakage. 22. Ensure communication between Kitchen, Order taker and service team members. 23. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 24. Being knowledgeable to operate the hotels point of sales (POS) system, and other software etc. 25. To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House. 26. Assist in carrying out scheduled inventories of products and operating equipment. 27. Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors. 28. Offer guests an enjoyable, professional and memorable dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. 29. The ability to anticipate and service of guests’ requirements before requests is necessary. 30. The ability to carry trays and bus with linen, china, glass and silver. 31. The ability to change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars. 32. The ability to ascertain a guest’s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved. 33. The ability to respond properly in any hotel emergency or safety situation. 34. The ability to move tables and chairs 35. The ability to breakdown any buffets, displays or side stations when needed 36. The ability to attends all the training subjects to the service staff and follows all rules and policies of the hotel 37. The ability to be flexible in assisting around different areas of the hotel in response to business and client needs 38. The ability to aassists the manager and supervisor in their tasks Private Bar Responsibilities 1. Delivery of room amenities 2. Raising of checks and maintaining Mini bar Register. 3. Authorized to enter in all guest rooms pertaining to Mini bar at any given point of time. 4. Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies. 5. Maintain, track and complete daily worksheet of mini bar stock. 6. Responsible for replenishment of Mini bar items in rooms. 7. Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness. 8. Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary. 9. Maintain assigned Mini-Bar buggy. JD F&B Server 3 10. Raise store requisition and obtain stock from store and the stock to the assigned storerooms. 11. Maintain and complete rooms daily Mini-Bar service. 12. Ensure rotation of all mini-bar products. 13. Properly complete, maintain and track inventory in assigned storerooms. 14. Assist with room service tray removal.

https://careers.fourseasons.com/us/en/job/REQ10355315/F-B-Server