Front Desk Agent

JOIN OUR TEAM …as a Front Desk Agent at The Ritz-Carlton Tenerife, Abama

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort—an oasis of tranquility where the ocean, volcanic landscapes, and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture.

Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A celebrated culinary destination in its own right, this five-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine cuisine. Designed as a timeless escape, the resort offers multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. Where land meets sea, guests can also enjoy an exclusive golden-sand beach area at Abama, equipped with complimentary sun loungers and umbrellas.

Who are we looking for?

Are you passionate about delivering exceptional first and last impressions? As a Front Desk Agent, you will be at the heart of the guest experience—welcoming guests with genuine warmth, anticipating their needs, and ensuring every stay begins and ends flawlessly.

If you enjoy working in a dynamic, guest-focused environment and take pride in creating meaningful connections, we would love to meet you.

Your responsibilities will include…

• Welcoming guests upon arrival and ensuring a smooth, personalized check-in and check-out experience.
• Managing room assignments, keys, and guest information accurately in the property management system.
• Handling guest inquiries, requests, and concerns with professionalism, empathy, and efficiency.
• Providing detailed information about the resort’s facilities, services, dining options, and local attractions.
• Coordinating closely with Housekeeping, Concierge, Guest Relations, and other departments to ensure seamless stays.
• Processing payments, deposits, and billing inquiries in line with company standards.
• Identifying opportunities to upsell room upgrades, services, and experiences that enhance the guest journey.
• Managing special requests and preferences to ensure personalized and memorable stays.
• Resolving guest complaints promptly, turning challenges into positive experiences.
• Upholding The Ritz-Carlton Gold Standards and ensuring service excellence at all times.
• https://careers.marriott.com/front-desk-agent/job/EB4F64B72660DDFDFE7983A069C5ABEB