Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

 

Job Description

 

 

  • Greet and check-in guests, providing a warm welcome and efficient service
  • Handle guest inquiries, requests, and complaints with empathy and professionalism
  • Process check-outs, including accurate billing and payment handling
  • Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
  • Maintain thorough knowledge of hotel facilities, local attractions, and services
  • Collaborate with other departments to ensure guest needs are met promptly
  • Manage reservations, room assignments, and special requests
  • Ensure the front desk area is organized and well-stocked with necessary supplies
  • Assist with administrative tasks, including report generation and inventory management
  • Adhere to hotel policies and procedures while maintaining a customer-focused approach
  • Participate in ongoing training to enhance guest service skills and product knowledge

 

Qualifications

 

  • Minimum of 1 year experience in a guest services role, preferably in a hotel setting
  • Excellent communication and interpersonal skills with a focus on customer service
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
  • Experience with Opera hotel management software preferred
  • Strong problem-solving abilities and attention to detail
  • Flexibility to work various shifts, including nights, weekends, and holidays
  • Multilingual skills, particularly Arabic and English, are highly advantageous
  • Demonstrated organizational skills and ability to multitask efficiently
  • https://careers.accor.com/global/en/job/front-desk-agent-in-fairmont-bab-al-bahr-abu-dhabi-abu-dhabi-united-ar-jid-48479

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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