Front Desk Agent

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Front Desk Agent

Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:

• Consistently offer professional, friendly, and engaging service
• Greet guests and handle check-ins and check-outs according to brand standards
• Escort guests to their room and explain the hotel’s facilities and operations
• Create an unforgettable impression by exceeding the expectations of the guests;
• Provide accurate and relevant information about hotel services, resort activities, wellness offers, and local attractions
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events;
• Handle special guest requests promptly and professionally
• Process billing and payments efficiently
• Manage and follow up on complaints and ensure clear communication
• Assist guests with specific needs and personalized attention
• Promote the hotel’s outlets (restaurants, bars, spa, etc.)
• Handle reservations
• Ensure telephone service within brand standards
• Assign rooms based on guest preferences and profiles
• Actively promote the loyalty program
• Follow up on guest requests (technical support, housekeeping, lost & found, etc.)
• Participate in departmental briefings and meetings
• Lead by example and apply both technical and emotional LQA standards
• Know and follow safety procedures in critical situations: stay calm, alert if applicable, observe to provide detailed reports, and secure the area until help arrives
• Commit to high service quality, discretion, and integrity
• https://careers.accor.com/global/en/job/front-desk-agent-f-m-x-in-victoria-golf-resort-and-spa-managed-by-accor-vila-jid-77001