Front Desk/Nights

Our mission at Ibis Budget Southhampton is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

We are seeking a friendly and professional Front Desk/Welcomer/night auditor (Part Time/Zero Hour Contract) to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.

• Greet and welcome guests warmly upon arrival, providing a positive first impression
• Handle check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries and requests promptly and professionally
• Manage room reservations, assignments, and status updates
• Assist guests with information about local attractions, dining options, and transportation
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Handle phone calls, emails, and other communications in a timely manner
• Process payments and maintain accurate financial records
• Ensure the lobby and reception area are clean, organized, and presentable at all times
• Collaborate with other departments to resolve guest issues and enhance overall experience
• Maintain security awareness and follow established safety procedures
• Respond to guest reviews and request
• Ensure proper invoicing
• https://careers.accor.com/global/en/job/multi-skilled-front-desk-nights-in-ibis-budget-southampton-centre-southampton-united–jid-57887