Front Office

At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.

Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces – including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone – every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise – a relaxed and flexible environment, serving in house and external guests.

Are you a master of first impressions?  Do you have a passion for hospitality and enthusiasm for working with people?

Pullman Sydney Airport is looking for a Full-Time Front Office All-Rounder to join our friendly and dynamic team.

• Delivering exceptional, personalised & fun customer service while maintaining luxury standards to ensure all of our guests feel welcome.
• Attending to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.
• Checking guests in and out and maintaining their account using our PMS, Opera.
• Answering guest queries in a positive and effective manner.
• Daily liaison with departments such as food & beverage and housekeeping for guest movements, requests and activities.

• Energy, enthusiasm and creativity to bring a personal touch to our guests’ stay.
• Strong communication, time management and interpersonal skills
• A friendly and positive can-do attitude who enjoys working in a team
• Excellent grooming and presentation standards
• Previous experience in a similar role in a hotel is required
• Previous experience with Opera or Opera Cloud preferred
• Full working rights in Australia – sponsorship is not available for this role
• Must be reliable with the ability to work a rotating roster of day, evening and night shifts including weekends and public holidays.

At Accor, we believe HOSPITALITY IS A WORK OF HEART!

https://careers.accor.com/global/en/job/front-office-all-rounder-full-time-in-pullman-sydney-airport-mascot-australia-jid-67363