Front Office Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Agent

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
  • Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
  • Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

 

Job Description

 

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!

include the following:

  • Warmly and professionally greet and welcome guests
  • Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
  • Knowledgeable of resort facilities, services and hours of operations
  • Knowledgeable of all guestrooms and suites
  • Promptly respond to guest inquiries and requests, providing information about hotel facilities, services, and local activities
  • Provide accurate information and remain courteous during all guest interactions
  • Promote our loyalty program
  • Promote hotel facilities, looking for opportunities to enhance a guest’s stay through upselling
  • Perform cashier audit completely and accurately.
  • Cash handling activity and house bank agreement.
  • Familiar with daily events, times and locations within the hotel
  • Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.
  • Maintain a clean and professional attire, and be well groomed in accordance with SMI policies.
  • Be punctual and have excellent attendance.
  • Maintain a safe working environment and follow safety policies and procedures.
  • Follow departmental procedures, policies and service standards
  • All other duties as assigned by your direct supervisors

Current hourly rate of $27.00

 

Qualifications

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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