Front Office Manager

At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!

As our next Front Office Manager, you will…

• Be passionate about guests and delivering exceptional service.
• Bring strong knowledge and experience across front office operations.
• Take a hands-on, organised, and supportive approach with your team.
• Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
• Be results-driven and understand what’s needed to achieve hotel goals.

Your key missions:

• Ensure all Front Office policies and procedures are strictly followed.
• Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
• Communicate effectively and collaboratively with all other hotel departments.
• Lead by example on shift, setting the tone for the guest experience.
• Ensure all team members understand brand standards and deliver consistently.
• Balance operational, administrative, and colleague needs effectively.
• Oversee group and meeting room bookings alongside the F&B Manager.
• Handle complaints with confidence and empathy.
• Manage staff planning, scheduling, and budget adherence to optimise productivity.
• Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.

Who are we looking for?

• Previous experience in a similar Front Office leadership role is preferred.
• Strong system knowledge ,Opera Cloud or similar PMS is a bonus.
• Friendly, approachable, with excellent customer service skills.
• Highly organised with strong attention to detail.
• A positive, team-oriented leader.
• Able to work effectively under pressure.
• Flexible with working hours, including shifts, weekends, and bank holidays.
•  Must have the right to work in the UK.
• https://careers.accor.com/global/en/job/front-office-manager-in-ibis-cambridge-central-station-cambridge-united-ki-jid-75055