Front Office Manager

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Front Office Manager
Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations and ensure an exceptional guest journey.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Lead and manage all aspects of the Front Office Department by assisting Director of Front Office i.e. Front Office, Guest Relations & Concierge and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

Your experience and skills include:

• Service focused personality is essential and previous leadership experience in similar role for at least 2 years for a reputed 5 Star Hotel in UAE.
• Being Multi-lingual i.e. Arabic / Russian / German/French languages would be a Plus
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Our commitment to Diversity & Inclusion:

https://careers.accor.com/global/en/job/front-office-manager-in-movenpick-resort-al-marjan-island-ras-al-khaimah-u-jid-79211