Front Office Manager

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Due to an internal promotion, Oaks Brisbane on Charlotte Suites is looking for a dedicated and experienced Front Office Manager to lead our front office team on a full-time basis.

Upon arrival at our hotel, guests will immediately feel welcomed and valued, thanks to your warm and inviting presence. As a key leader, you will inspire your team to deliver exceptional customer experiences and maintain the highest service standards.

Key Responsibilities Include:

• Provide an exceptional guest welcome experience by upholding service excellence and ensuring front office and reception operations run smoothly.
• Greet guests upon arrival, ensuring they are comfortably settled into their rooms.
• Foster professional, clear, and honest communication to assist guests and manage accurate bookings.
• Lead and support your team in delivering outstanding guest experiences and welcoming services.
• Ensure all daily tasks are completed efficiently, accurately, and on time.
• Address and resolve guest concerns in a prompt, professional, and courteous manner.
• Maintain accurate guest accounts and contribute to daily reporting processes.
• Effectively manage team scheduling to meet budgetary requirements.
• Assist the Hotel Manager with recruitment efforts to build a strong, customer-focused team.

To be successful in this role you will have:

• Minimum 2+ years experience at a supervisor level within a Hotel environment
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required.

Join our positive and vibrant team and be rewarded with these team benefits:  

• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Access to Minor Hotels ANZ paid parental leave benefits
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
• NIB Insurance discounts
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You’ll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.