Front Office Manager

Front Office Manager
Full-Time | Permanent Position

Step into your future with Novotel & Ibis!
At Novotel & Ibis Rotorua, we believe in creating unforgettable guest experiences by combining genuine hospitality with world-class service. We are looking for a passionate, dynamic, and highly motivated Front Office Manager to lead our front office and reservation teams and ensure every guest feels at home from the moment they arrive.

What you’ll be doing:

• Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.
• Lead, train, and inspire the front office and reservation teams to deliver exceptional guest service.
• Oversee and manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.
• Handle guest feedback promptly and professionally, turning challenges into opportunities.
• Collaborate with other hotel departments to enhance the overall guest experience.
• Maintain and implement both Novotel & Ibis brand standards, ensuring excellence in every interaction.

What we’re looking for:

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• https://careers.accor.com/global/en/job/en-front-office-manager-in-novotel-rotorua-lakeside-rotorua-new-zealand-jid-61901