Additional Information: This hotel is owned and operated by an independent franchisee, Equinox Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Join Us on a Journey of Transformation – Front Office Manager Opportunity
Marin Hilltop Hotel — soon to become a Tribute Portfolio Hotel – Marriott
Marin Hilltop Hotel is undergoing a bold transformation into a Tribute Portfolio Hotel — Marriott’s collection of upper-upscale, design-forward boutique hotels. With renovations underway and a grand relaunch planned for January 2026, we are redefining the guest experience to reflect the vibrant and sophisticated spirit of Marin.
We are looking for a passionate and experienced Front Office Manager to lead our Front Office operations through this exciting transformation and beyond. If you are a motivated leader with a strong service mindset and a talent for team development, this is your opportunity to grow and make a meaningful impact.
Job Overview
As Front Office Manager, you will be responsible for overseeing all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop (if applicable). As a department head, you will lead both managers and hourly associates to execute all front office operations, with a focus on exceptional guest arrival and departure experiences. You will strive to continually enhance guest satisfaction, employee engagement, and financial performance.
Key Responsibilities Leadership & Team Management
Lead, influence, and motivate the Front Office team through effective communication and leadership by example.
Foster a positive work environment built on mutual trust, respect, and teamwork.
Supervise daily operations and support team members, stepping into roles when needed.
Conduct performance reviews, set goals, and manage progressive discipline procedures.
Interview, hire, and onboard new team members aligned with business needs.
Celebrate successes and recognize contributions regularly.
Guest Services & Operational Excellence
Ensure smooth daily operations that meet guest expectations and brand standards.
Serve as a visible presence in the lobby to welcome and assist guests.
Resolve guest concerns quickly and effectively, while coaching the team to do the same.
Review guest feedback and satisfaction d
https://careers.marriott.com/front-office-manager/job/3728A38B03F3E5C60245CE2C21D57BE2
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
MISSIONS PRINCIPALES : Sous la responsabilité du Chef de Réception ou de ses Assistant(e)s, le/la stagiaire réception participe à l’accueil et au suivi des clients tout au long de leur séjour. Il/elle découvre le fonctionnement du service Front Office, les procédures d’accueil et de départ, ainsi que les standards de qualité et de service attendu. MISSIONS […]
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and […]
JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the […]
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the […]
