Front Office Manager

Capital Hilton is looking for a Front Office Manager to join the Front Office team! Our historic hotel is in the heart of the nation’s capital, less than a mile from McPherson Sq metro station has 559 guest rooms, over 31,235 total event space and 21 meeting rooms.

The ideal candidate will have min 2 years of supervisory experience in the Front Office department, great communication and interpersonal skills and it’s a great leader. this is a fantastic opportunity for those who are ready to grow within Hilton and Front Office operations and supervise a team of about 25 team members.

Shift Pattern: Full Availability (weekday, weekends, and holidays) – with mostly PM shifts, starting as early as 1-2PM and ending as late as 10PM-12AM.

Salary: $58,000-$65,000 per year.

Medical Insurance Coverage Available – for you and your family.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

 Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• https://jobs.hilton.com/apac/en/job/HOT0BNDK/Front-Office-Manager-Capital-Hilton