Front Office Manager

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.

The Front Office Manager is responsible for overseeing the daily operations of the Front Office Department, ensuring that guest and employee satisfaction exceeds expectations while delivering profitable results to owners and investors. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction.  Act as the main contact for guests and other hotel departments.

Duties & Functions:

• Oversees the daily operations of the Front Office, ensuring that all established front office and hotel policies are followed, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
• Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services.
• Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone.
• Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Has complete knowledge of the hotel’s emergency procedures.
• Reviews any problems or concerns from the previous day’s night audit and daily work. Addresses any issues with the entire team or individual team members, as appropriate.
• Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
• Ensure compliance of brand standards, operating procedures and policies.
• Communicates with other departments to ensure complete guest and associate satisfaction
• Participates in Fire Safety and Loss Prevention programs
• Conducts all hiring, training, coaching and counseling for front office team.
• Monitors, tracks and reviews guest comments to identify areas for improvement and shares with team to assist in improving guest satisfaction, guest relations and guest loyalty scores, responding directly to guests as needed.
• Monitors availability and occupancy on a daily basis and consistently communicates with revenue manager to resolve any challenging issues.https://careers.accor.com/global/en/job/front-office-manager-hyde-opening-in-hyde-mexico-city-reforma-angel-mexico-city-mexico-jid-65947