Front Office Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

We are a human brand.  We are a culture brand. We are Four Seasons.

Join Our Prestigious Team as Front Office Supervisor at Four Seasons Hotel Prague

At Four Seasons, we are more than just a luxury hotel brand – we are a family committed to excellence, culture, and unforgettable experiences.

About the role:

As a Front Office Supervisor, you will support the leadership of the Front Office team by ensuring smooth daily operations and exceptional guest experiences. You will respond to a wide variety of guest needs, handle operational responsibilities during your shift, and act as a mentor and role model for the team while upholding Four Seasons standards.

What You will do:

• Handle guest interactions, resolve complaints, and accommodate special requests.
• Oversee shift operations, including arrivals, departures, billing, room assignments, and the Morning Briefing.
• Welcome VIP guests, act as a Four Seasons ambassador, and support the Guest Experience Manager.
• Work closely with other departments to ensure seamless luggage handling, deliveries, and room readiness.
• Utilize systems such as Opera and HotSOS for check‑ins, reporting, night audit support, and room allocation.
• Train, coach, and supervise Front Office staff, ensuring service excellence and operational efficiency.

What You will bring:

• Excellent personal presentation, interpersonal, and leadership skills.
• Strong multitasking abilities and the capacity to remain composed under pressure.
• Problem‑solving skills and a guest‑centric, proactive mindset.
• https://careers.fourseasons.com/us/en/job/REQ10371512/Front-Office-Supervisor