Front Office Supervisor

Hilton Salt Lake City Center is looking for a Full-Time Front Desk Supervisor to join their amazing team!

Great working environment and plenty of options to move up within the hotel and company.

Full availability to work varying shifts (including overnight at times) weekdays, weekends, & holidays.

The position includes Competitive Wages + Benefits + Paid Time Off + Travel Discounts + 401K with Matching and More!

APPLY NOW!

What will I be doing?

Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.

• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work.
  Observe performance and encourage improvement. Monitor lobby traffic to make staffing
  adjustments accordingly.
• Manage front desk operations by completing a checklist of important daily tasks,
  determining room and rate availability and making decisions that are in the best interest of
  the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and
  other departments with any questions or requests.
• Resolve customer complaints by conducting thorough research of the situation and the
  most effective resolution. Authorize revenue allowances to remedy problems only after
  alternative solutions have been offered.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and
  provide them with any information necessary to provide guest service in accordance with
  Hilton standards.
• Monitor performance of staff with performance evaluations and discipline issues. Make
  recommendations for training related issues when inconsistencies develop at the Front
  Desk.

What are we looking for?https://jobs.hilton.com/apac/en/job/HOT0BMDS/Front-Office-Supervisor-Hilton-Salt-Lake-City-Center