Front Office Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Supervisor

A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard.
  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
  • Advise your shift team of any special events or VIP Guests in the hotel that day.
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.
  • Maximize sales revenues through up-selling and marketing program.
  • Manage Guest requests, inquiries, and complaints promptly and completely.
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BZR1/Front-Office-Supervisor-Embassy-Suites-by-Hilton-Aruba-Resort

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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