POSITION SUMMARY
Guest Arrival Expert
(Door Person & Valet Runner)
Working in the guest services department you will be responsible for moving guest vehicles from the hotel entrance to the parking garage in a safe, expedient and friendly way. On departure, you will deliver the car to the guest and provide a fond farewell. Communicate parking procedures to guests and ensuring hotel policies and standards are followed at all times. Ensuring all vehicles are properly marked if damage or scratched and notifying the guest. Providing water, towels and directions to the guest when needed. Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Stand, sit, or walk for an extended period or for an entire work shift.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Stand or walk for an extended period or for an entire work shift.
Greet and escort guests to Front Desk and/or Club lounge for check in following Ritz-Carlton standards and AAA standards. Open doors assist guests/visitors entering, and leaving property.
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. If needed transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist in moving guest vehicles from the hotel entrance to the parking garage in a safe, expedient and friendly way. On departure you will deliver the car to the guest and provide a fond farewell.
The Ideal candidate will also have:
• Excellent customer service skills
• Excellent verbal communications skills in English
• Flexibility to work varied shifts including weekends, holidays, evenings, and overnight shifts based on business needs.
• Must be able to use and navigate computer software (i.e. Microsoft Excel and Word.)
• Knowledgeable about all the hotel services, amenities and hours of operation.
• Focus – ability to follow up on guest requests such as lost luggage process
• Must have a valid drivers’ license and be able to obtain a Cayman Islands drivers’ license within 7 days of his/her first day at work.
• If already in possession of a valid Cayman Islands driver’s license an excellent driving history record is required.
• The candidate has to be able to drive both manual and automatic transmission vehicles.
• On occasions, this job will require the successful candidate to drive a company vehicle for which the candidate must be a minimum of 25 years old due to insurance policies.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Once your application is submitted, a Human Resources representative will reach out via email to advise on the next steps in the recruitment process. Please visit our Careers Website at www.ritzcarltonjobs.ky to view more details on the job role.
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]
