Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Agent

Along the illustrious Chapel Street, The Olsen Melbourne – Art Series, is a masterpiece in itself, infused with the creations of esteemed Australian landscape artist Dr John Olsen. Offering boutique luxury accommodation including apartment-style studio suites, spacious one and two-bedroom suites,  on-site Spoonbill Restaurant welcoming up to 80 guests daily from breakfast until late, and Two Wrongs Bar that can accommodate up to 100 guests. In Melbourne, you will not be short of things to do in your leisure time! Immerse yourself in the restaurant and bar scene or embark on a short tram ride to the Royal Botanic Gardens, and for a dose of artistic inspiration, explore the captivating National Gallery of Victoria.

 

Purpose

As a Guest Experience Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

 

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

 

Skills and Experience

  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Previous experience in hotel front desk operations is a valuable asset
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

 

 Accor Benefits

  • ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
  • Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
  • Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
  • https://careers.accor.com/global/en/job/guest-experience-agent-in-637-chapel-street-3141-south-yarra-aus-jid-83441

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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