Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Guest Experience Manager, Four Seasons Jet

We are looking for a full-time Four Seasons Global Guest Experience Manager who will assist in operationalizing tailored itineraries for Four Seasons Private Jet guests, providing them with the highest level of customer service while assisting with all planning requests to customize the travel experience.

This role is responsible to assist the Director of Guest Experience, Private Jet for driving and managing all guest-related elements of multiple trips, handling pre- and post- trip documentation and communication of trip details, managing and answering guest questions, tour options, and upgrades to current and returning guests. Manager will be expected to act as Onboard Concierge as well as lead trips as scheduled, and assist as the primary point of contact for guests from the time of booking through trip completion. There could be other travel required in preparation for future trip itineraries, or to support the business in other ways. Reporting to Director of Guest Experience (DOGE).

Responsibilities:

• Manage the guest experience from time of booking until trip departure and throughout the journey.
• As required assist and lead the trips (minimum of 4-6 a year) as assigned by the DOGE and work in collaboration with all Four Seasons parties to identify the Concierges from the field who will be required for the journeys.
• Maintain complete knowledge of all itineraries including destinations, modes of transportation, travel insurance, financial details, optional experiences, inclusions, and extra services.
• Act as a main point of contact for guests once they book, answering questions and acting on the request, and supporting the TCS Guest Services Team for guest needs.
• https://careers.fourseasons.com/us/en/job/REQ10351009/Guest-Experience-Manager-Four-Seasons-Jet