Guest Experience Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Supervisor

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

 

Job Description

 

Guest Experience Supervisor

Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our guests.

Compensation: $36 Hourly

Summary of Responsibilities: 
Reporting to the Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

  • Work with the Front Office, Engineering, Sales, and Housekeeping teams on the seamless execution of VIP arrivals and stayover service
  • Work with the Rooms teams to enhance the overall guest experience
  • Assist in handling compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction
  • Hold briefings with the Butlers
  • Ensure accurate communication of information and guest requests to and from colleagues and guests
  • Communicate with VIP guests during their stay including pre-arrival and post-departure
  • Meets all VIP guests to gather preferences and relationship building
  • Assist with the coordination of all VIP Amenities with Executive Office for Housekeeping, Room Service, Concierge, Guest Relations, Reservations and Sales
  • Assist in inspecting VIP rooms and personalizing as per guest requests
  • Spend time in the lobby welcoming and getting to know guests
  • Identify guest service deficiencies and analyze information in order to make decision on methods to correct and remedy
  • Create and guide the plans centered on guest satisfaction results, LQA and Forbes standards in all areas
  • Other duties as assigned
  • https://careers.accor.com/global/en/job/guest-experience-supervisor-in-the-plaza-a-fairmont-managed-hotel-new-york-united-jid-72847

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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