Guest Relations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Agent

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram

 

Job Description

 

– Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
– Respond to guests needs and anticipate their unstated ones
– Expect and react promptly to guests’ requirements and inquires
– Actively listen and resolve guests’ complaints
– Oversee and coordinate all arrivals and departures of special guests (VIPs)
– Coordinate and manage communication between guests and staff
– Promote all amenities, conveniences and programs offered
– Other duties as assigned

 

Qualifications

 

  • Proficiency in English (verbal and written), a second language an asset.
  • Previous customer-related experience preferred.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment

 

Additional Information

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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