Guest Relations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options – from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
• Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly.
• Develop and maintain relationships with VIP guests, offering personalized services and amenities to enhance their experience.
• Monitor guest feedback and online reviews, identifying areas for improvement and implementing strategies to increase guest satisfaction.
• Collaborate with other departments to ensure seamless coordination and communication, ultimately contributing to an outstanding guest experience.

What you bring

• Previous experience in a similar role within 5* luxury Hotel.
• Excellent problem-solving abilities, maintaining composure and professionalism in high-pressure situations.
• Fluency in multiple languages is an asset, as it allows for effective communication with a diverse range of guests.
• Strong interpersonal and communication skills, with a customer-oriented mindset and the ability to lead a team.
• https://careers.fourseasons.com/us/en/job/REQ10346146/Guest-Relations-Agent