Victoria Golf Resort & Spa Managed by Accor
The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.
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Summary of Responsabilities:
Reporting to the Front Office Manager, essential duties and responsibilities include, but are not limited to:
To ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival;
To serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements;
To create an unforgettable impression by exceeding the expectations of the guests;
To be responsible to check and ensure special room assignments and suite occupancies;
To welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the VIP Guest room;
To manage the Guest Relations Desk in the hotel lobby;
To maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events;
To solve issues related to guests’ requests in a sensitive and professional manner;
To check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping and FO Supervisor Team on room allocations for VIP guests.
To ensure that guests are served in accordance with the standards of the Hotel and at the same time to develop the ability of the Hotel to bring profit within the framework of positive relations;
To ensure the satisfaction of the guests, to become an exemplary representative of the Hotel;
To ensure compliance with all Hotel service standards in relations with guests and hotel staff;
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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